7pub Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 7pub ("we", "us", "our", "the Platform") collects, uses, processes, stores, shares, and protects personal information from users ("you", "Player", "User") of our online casino platform accessible at https://7pub.cam and any associated mobile applications or services.

7pub is committed to protecting your privacy and complying with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. This Policy applies to all users who access or use the 7pub platform, regardless of the device or method used to access our services.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any provision of this Policy, you must immediately discontinue use of the Platform and refrain from creating an account.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a 7pub account, we collect personal information that you voluntarily provide, including but not limited to:

• Identification Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for age verification and KYC (Know Your Customer) compliance
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, cryptocurrency wallet addresses, and transaction history
• Verification Documents: Copies of government-issued identification (Philippine passport, driver's license, National ID, UMID, etc.), proof of address documents, and selfie photographs for identity verification
• Communication Data: Content of messages, emails, live chat transcripts, and other communications between you and our customer support team

2.2 Information Collected Automatically

When you access or use the 7pub platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information
• Connection Data: IP address, internet service provider (ISP), geographic location (country, region, city), time zone, and connection timestamps
• Usage Data: Pages visited, games played, session duration, clickstream data, referral sources, search queries, deposit and withdrawal amounts, bet sizes, and gameplay patterns
• Performance Data: Loading times, error messages, crash reports, and other technical diagnostic information

2.3 Information from Third-Party Sources

7pub may receive information about you from third-party sources including:

• Payment processors (GCash, PayMaya, banks) who provide transaction verification and fraud prevention data
• Identity verification services that confirm your identity and detect fraudulent documents
• Game providers who supply gameplay data and technical information
• Marketing partners who provide aggregated demographic and interest data (no personally identifiable information)
• Public databases and government registries used for compliance and due diligence purposes

3. How We Use Your Information

7pub collects and processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your user account
• Verifying your identity and age to ensure compliance with Philippine gambling laws (21+ requirement)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, features, and platform functionality
• Managing bonuses, promotions, loyalty rewards, and VIP programs
• Maintaining accurate transaction records and gameplay history

3.2 Security, Fraud Prevention, and Legal Compliance

• Detecting and preventing fraud, money laundering, underage gambling, and other illegal activities
• Complying with Philippine anti-money laundering (AML) regulations and PAGCOR requirements
• Enforcing our Terms and Conditions and investigating potential violations
• Responding to legal requests from government authorities or law enforcement agencies
• Protecting the security and integrity of the Platform and user accounts
• Monitoring for suspicious account activity, multiple accounts, or coordinated fraud

3.3 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Providing technical assistance and troubleshooting account issues
• Sending important account notifications, security alerts, and service updates
• Resolving disputes and investigating complaints
• Conducting customer satisfaction surveys (with your consent)

3.4 Marketing and Promotional Activities

With your explicit consent, 7pub may use your contact information to:

• Send promotional offers, bonus announcements, and special event notifications
• Deliver personalized marketing content based on your gaming preferences
• Inform you about new games, features, and platform improvements
• Invite you to participate in tournaments, competitions, or exclusive VIP events

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the "unsubscribe" link in promotional emails. Opting out of marketing does not affect essential service communications related to your account, transactions, or legal obligations.

3.5 Analytics and Platform Improvement

• Analyzing user behavior and gameplay patterns to improve the Platform
• Conducting statistical analysis and market research (using aggregated, anonymized data)
• Testing new features, games, and functionality
• Optimizing platform performance, loading times, and user experience
• Understanding demographic trends and player preferences in the Philippine market

3.6 Responsible Gaming

• Monitoring gameplay patterns for signs of problem gambling behavior
• Implementing and enforcing deposit limits, loss limits, and self-exclusion requests
• Providing access to responsible gaming tools and support resources
• Complying with PAGCOR responsible gaming requirements and player protection standards

4. Data Sharing and Disclosure

7pub does not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers who process deposits and withdrawals
• Identity Verification Services: Third-party KYC/AML compliance providers who verify your identity and documents
• Game Providers: Software developers and gaming studios who supply casino games and maintain gameplay functionality
• Cloud Hosting Providers: Companies that host our servers and store data securely
• Customer Support Platforms: Live chat, email, and ticketing systems used to communicate with players
• Analytics Services: Platforms that help us understand user behavior and improve our services (using anonymized data where possible)

All service providers are bound by contractual obligations to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence on all service providers to ensure they maintain appropriate security standards.

4.2 Legal and Regulatory Obligations

7pub may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Cooperate with PAGCOR investigations or regulatory audits
• Report suspicious activity to Philippine Anti-Money Laundering Council (AMLC) or law enforcement
• Respond to lawful requests from government authorities investigating criminal activity
• Enforce our Terms and Conditions or protect our legal rights
• Protect the safety and security of users, the public, or the Platform

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving 7pub, your personal information may be transferred to the successor entity or acquiring party. In such cases, we will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

7pub may share aggregated, anonymized, or de-identified data that cannot be used to identify you personally. This data may be used for industry research, market analysis, or shared with business partners for analytical purposes. Anonymized data is not considered personal information and is not subject to the restrictions in this Privacy Policy.

5. Data Security Measures

7pub implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Security Controls

• Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption (minimum 256-bit encryption)
• Secure Storage: Personal information stored in our databases is encrypted at rest using advanced encryption algorithms
• Password Security: User passwords are hashed and salted using one-way cryptographic hashing algorithms and are never stored in plain text
• Firewalls and Intrusion Detection: Network-level security systems monitor and block unauthorized access attempts
• Regular Security Audits: Third-party security firms conduct periodic penetration testing and vulnerability assessments
• Two-Factor Authentication: Optional 2FA protection for enhanced account security

5.2 Administrative Security Controls

• Access Restrictions: Personal information is accessible only to authorized personnel who require it to perform their job functions
• Employee Training: All staff members receive regular data protection and security awareness training
• Confidentiality Agreements: Employees and contractors with access to personal information are bound by strict confidentiality obligations
• Incident Response Plan: Documented procedures for detecting, responding to, and reporting data security incidents

5.3 Physical Security Controls

• Data Center Security: Our servers are hosted in secure, access-controlled data centers with 24/7 monitoring and surveillance
• Backup Systems: Regular data backups stored in geographically separate locations to ensure business continuity
• Environmental Controls: Climate control, fire suppression, and uninterruptible power supply (UPS) systems protect physical infrastructure

6. Cookies and Tracking Technologies

7pub uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. This section explains what these technologies are and how we use them.

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow websites to recognize your device, remember your preferences, and track your activity across sessions. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device until they expire or you delete them).

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core functionality such as account login, session management, security features, and transaction processing. You cannot opt out of essential cookies without losing access to basic Platform features.
• Performance Cookies: Collect information about how you use the Platform, including pages visited, games played, and error messages encountered. These cookies help us identify technical issues and improve platform performance. Data collected is typically aggregated and anonymized.
• Functionality Cookies: Remember your preferences, settings, language choices, and other customization options to provide a personalized experience. These cookies enhance convenience but are not strictly necessary for Platform operation.
• Advertising and Marketing Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure campaign effectiveness. These cookies may be placed by us or third-party advertising partners. You can opt out of these cookies through your browser settings or preference center.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Be aware that disabling certain cookies may limit your ability to use some Platform features. To manage cookies, adjust your browser settings or visit our cookie preference center in your account dashboard.

7. Your Privacy Rights

Under Philippine data protection law, you have certain rights regarding your personal information. 7pub respects these rights and provides mechanisms for you to exercise them.

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your account information by logging into your account dashboard. For additional information not displayed in your account, you may submit a written request to our data protection officer. We will provide a copy of your personal information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most account information directly through your account settings. For information that cannot be self-edited, contact customer support with documentation supporting the correction.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, this right is not absolute. 7pub may retain your information when required by law, for legitimate business purposes (such as fraud prevention), to comply with regulatory obligations, or to resolve disputes.

7.4 Right to Object

You have the right to object to certain processing of your personal information, particularly for direct marketing purposes. You can opt out of marketing communications at any time by adjusting your account preferences, clicking "unsubscribe" in promotional emails, or contacting customer support. You may also object to automated decision-making or profiling that significantly affects you.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transmit this information to another service provider where technically feasible. This right applies to information you have provided to us and that we process based on your consent or for contract performance.

7.6 Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal information, such as when you contest the accuracy of the information or object to processing while we verify legitimate grounds for continued processing.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal. Note that withdrawal of consent may limit your ability to use certain Platform features or services.

7.8 How to Exercise Your Rights

To exercise any of the above rights, please contact us using the contact information provided in Section 12 of this Policy. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to protect your personal information from unauthorized access.

8. Data Retention

7pub retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

8.1 Retention Periods

• Account Information: Retained for the duration of your active account plus seven (7) years after account closure for legal compliance and dispute resolution purposes
• Transaction Records: Retained for a minimum of seven (7) years as required by Philippine anti-money laundering regulations and PAGCOR requirements
• Identification Documents: Retained for seven (7) years after account closure for KYC/AML compliance and audit purposes
• Communication Records: Customer support interactions retained for three (3) years for quality assurance and dispute resolution
• Marketing Data: Retained until you opt out of marketing communications or for three (3) years of inactivity, whichever comes first
• Gameplay and Usage Data: Retained for two (2) years for analytical purposes, after which it may be aggregated and anonymized

8.2 Secure Disposal

When personal information is no longer required, 7pub securely deletes or anonymizes it using industry-standard data destruction methods to prevent unauthorized access or recovery. Backups containing personal information are also securely destroyed in accordance with our data retention schedule.

9. International Data Transfers

7pub primarily operates in the Philippines and stores your personal information on servers located within the Philippines or in jurisdictions with adequate data protection standards. In some cases, your information may be transferred to, stored, or processed by service providers located outside the Philippines.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your information, including:

• Contractual obligations requiring service providers to implement adequate security measures and comply with data protection principles
• Transfer to jurisdictions recognized by the Philippine National Privacy Commission as providing adequate data protection
• Use of standard contractual clauses approved by regulatory authorities
• Compliance with cross-border data transfer requirements under Philippine law

By using the 7pub platform, you consent to the transfer of your personal information to countries outside the Philippines under the safeguards described above.

10. Children's Privacy

The 7pub platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or solicit personal information from individuals under 21 years of age. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete that information from our systems and terminate the associated account.

If you believe that a minor has provided personal information to 7pub or created an account, please contact us immediately using the contact information in Section 12. Parents and guardians are encouraged to monitor their children's internet usage and prevent minors from accessing age-restricted gambling platforms.

11. Changes to This Policy

7pub reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify you by:

• Posting a prominent notice on our website announcing the changes
• Sending an email notification to your registered email address
• Displaying an in-account notification upon your next login
• Updating the "Last Updated" date at the top of this Policy

Material changes take effect 30 days after notice is provided, giving you time to review the updated Policy. Non-material changes (such as formatting improvements or clarifications) take effect immediately upon posting. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Policy periodically to stay informed about how we protect your information. If you do not agree with any changes to the Policy, you must discontinue use of the Platform and close your account before the changes take effect.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through your account dashboard

For formal complaints or disputes regarding our handling of personal information, you may contact the Philippine National Privacy Commission:

• Agency: National Privacy Commission (NPC)
• Website: privacy.gov.ph
• Email: [email protected]

We will investigate all privacy complaints and respond to your inquiry within 30 days of receipt. In cases requiring extended investigation, we will provide status updates and an expected resolution timeframe.